FAQ

Shipping

How long does shipping take?

Orders are processed within 1–3 business days. Standard shipping within Canada takes 5–10 business days. Express options are available at checkout.

Do you ship internationally?

Yes, we ship to the US and select international destinations. Shipping times and rates vary by location.

How do I track my order?

Once your order ships, you'll receive a tracking number by email. You can also use our Track My Order page.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

How do I start a return?

Contact us at our Contact page with your order number and reason for return. We'll guide you through the process.

Can I exchange for a different size?

Yes, exchanges are available subject to stock. Please contact us to arrange an exchange.

Sizing

How do OFFGRD items fit?

Our pieces are designed with a relaxed streetwear fit. Check the size guide on each product page for exact measurements.

What if I'm between sizes?

We recommend sizing up for a more oversized look, or sizing down for a fitted style.

Orders & Payments

What payment methods do you accept?

We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay.

Can I cancel or modify my order?

Orders can be modified or cancelled within 24 hours of placement. Contact us immediately via our Contact page.

Still have questions?

Reach out to us on our Contact page — we typically respond within 1 business day.